Need Troubleshooting Help?

Try these basic troubleshooting issues when you have problems with your technology.

Put in a ticket if you're still having issues.

Call the IT Help Desk

(865) 465-6694

Frequently Asked Questions

Data Centers

Private, managed clouds are more secure for easier compliance. You can store all of your files, backups, and data in the same place. You don’t have to manage your own facilities, servers, or even equipment with full-service managed colocation.

Unsecured server rooms put you at risk of equipment failure, data loss, or data theft. Server equipment needs to stay cool and well ventilated so it doesn’t overheat and break. Your data should also be secured behind a locked door or cage rack to prevent physical theft. It’s a good idea to keep your servers  and/or backups in an environment designed to protect them.

Deciding to switch to online files or programs depends on how you use them. If you need to access your files or programs online when you’re not at work, cloud sharing might be better. But if your internet goes out, you won’t have access to your data anymore.

IT

Is your IT team always swamped? Do problems get fixed quickly? Are there often long outages and unplanned downtime? We can help with everything from setting up in-house support staff or helping your current team to full managed services.

Most equipment lasts 3-5 years before it becomes obsolete or doesn’t work as well as it used to. Some companies stop supporting their older models after a certain period of time, which is called end of life. We can help you decide if your current equipment is up to standard, can be fixed, or needs to be replaced.

Our Services

Private, managed clouds are more secure for easier compliance. You can store all of your files, backups, and data in the same place. You don’t have to manage your own facilities, servers, or even equipment with full-service managed colocation.

Unsecured server rooms put you at risk of equipment failure, data loss, or data theft. Server equipment needs to stay cool and well ventilated so it doesn’t overheat and break. Your data should also be secured behind a locked door or cage rack to prevent physical theft. It’s a good idea to keep your servers  and/or backups in an environment designed to protect them.

You’ll always talk to a member of our expert IT team when you call for help on a technical issue. We’ll help you solve your problem without all the transfers and hold music. No robots. No outsourced call center.

Meet your support staff.

Annual contracts make it easier for us to plan how to support our clients best, but you’re never locked in to our service. If you’re thinking about canceling our IT services, let us know so we can plan to offboard your services to your new IT team to prevent any downtime.

Deciding to switch to online files or programs depends on how you use them. If you need to access your files or programs online when you’re not at work, cloud sharing might be better. But if your internet goes out, you won’t have access to your data anymore.

Is your IT team always swamped? Do problems get fixed quickly? Are there often long outages and unplanned downtime? We can help with everything from setting up in-house support staff or helping your current team to full managed services.

Most equipment lasts 3-5 years before it becomes obsolete or doesn’t work as well as it used to. Some companies stop supporting their older models after a certain period of time, which is called end of life. We can help you decide if your current equipment is up to standard, can be fixed, or needs to be replaced.

You might be used to other IT companies that practice “set it and forget it” policies when it comes to IT. After onboarding, they stop looking for recurring problems and areas of improvement. We’ll keep an eye on your systems with monitoring and alerts to let us know if there’s a problem. We can fix many issues before they affect your business. With your comprehensive technology plan, we’ll tell you when it’s time to think about upgrades or suggest new technologies. How far does your IT need to take you?

We want you to have the right solution, not just the cheapest, and we’ll work with you to create the right option that works for your budget. We charge a standard hourly rate, and some of our prices are fixed by the costs of equipment or software licenses. We’ll recommend the best option to solve your tech issues, and we can customize a plan that works for you, whether you need your printers fixed right now or you want to get up to speed over the next 12 months.

Most of our clients report faster, more reliable computers.

Self Service

When you open your folders, is one of your shard drives missing or does it give you an error message when you click it?

Try logging out and logging back in to resolve it. If that doesn’t work, call our support number.

  1. Open the Start menu.
  2. Click your user profile icon.
  3. Choose Sign Out.
  4. Log back in again when prompted.

Most equipment lasts 3-5 years before it becomes obsolete or doesn’t work as well as it used to. Some companies stop supporting their older models after a certain period of time, which is called end of life. We can help you decide if your current equipment is up to standard, can be fixed, or needs to be replaced.

Is your computer giving you a message that your password is about to expire?

Windows users can follow these steps to reset your computer password. For Mac users, call our support number if you need help resetting your password.

  1. If you’re logged into a computer, press Ctrl + Alt + Delete on your keyboard. If you’re using a thin client or logged into a remote desktop portal (RDP), press Ctrl + Alt + End.
  2. Choose the Change a Password option.
  3. Type in your old password.
  4. Type in a new password that meets the security requirements, then type it again to confirm.
  5. Click OK.
  6. Log out and log back in with your new password.

Need to get online on your phone or laptop at a new location?

  1. In your task bar, click the Internet Access icon that looks like the wifi symbol.
  2. Make sure wifi is turned on and Airplane Mode is off first.
  3. Choose the network you’d like to connect to.
  4. Enter the password and login settings if required.
  5. Click Connect.

If the network you want to connect to isn’t on the list and you’ve connected to it before, check the settings under Network Settings.

  1. Open Network Settings.
  2. Click Manage known networks, then click Properties.
  3. Set the network to connect automatically when in range.